Role for Calling Executive - Customer Retention What we require: Many of our existing high value donors on our platform abandon their donation midway or donation gets failed due to technical errors. You, as a calling representative will strive to retain these customers. -The candidate would be required to call up those customers whenever they drop off from the donation funnel (at any step). -These are pre-existing donors of Ketto who have previously donated to us & would have shown interest in donating to any fundraiser on Ketto recently, thus the candidate is expected to get all the information about this donor in our panel. -The call will have 4 major objectives:- a) To show gratitude towards donors, keeping in mind the tone of voice by thanking them for the work they have done to save many lives. b) Get an idea as to why they dropped off from donating to a fundraiser and make note of their feedback. It could be a technical error or their personal choice, but gathering this information is crucial. c) Sales - This is where the candidate will request the donor to donate on that particular fundraiser itself by persuading them. d) If the opportunity presents itself, the candidate would be expected to upsell the amount. (For example: Let’s assume INR 1000 was amount they were intending to donate, the candidate would try & upsell 25% more). Qualifications: Ability to thrive in a dynamic, fast-paced startup environment. Holding a Bachelor's degree or an equivalent diploma. Strong communication skills - verbal and written. Knowing at least one language apart from English and Hindi is a strong plus. Multi-tasking ability - You can efficiently prioritise and quickly resolve multiple queries. Empathy - Ketto works with patients and their caregivers. Empathy is an essential trait. Desire to learn - You're a highly motivated self-starter, with an eagerness to learn and grow. Open to handling queries during off-work hours, on occasion.

More about this Business Development Executive (Female) job

Ketto Online Ventures is aggressively hiring for the job profile of Business Development Executive at Mumbai in Veera Desai Road locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 15,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 10 AM - 7 PM and will have NaN working days i.e., 6 Days Working (weekends are working and weekday off). 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 15-Dec-2021. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!