Complete understanding of quality monitoring process and capability to design the quality monitoring parameters as per the process requirement. - Ability to analyze different stages of a call, Understanding of Fatal and Non fatal errors, calibration process - Ability to communicate feedback effectively, - Analyse the TM data and identify training needs and process gaps - Ability to understand the AOI - both agents and process and able to give suggestions to improve productivity and quality by suggesting scripts, pitch, agent training needs, etc - Ability to multitask and monitor fcalls and give feedback for multiple projects

More about this Call Quality Analyst job

Telemonk Technology Services is aggressively hiring for the job profile of Call Quality Analyst at Mumbai in Thane locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 26,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 01-Jul-2022. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!