Require Quality Analyst (Only BPO) at Mumbai (Work From Home) Education : Min HSC Or Graduate Experience : min 1 Years as a Quality Analyst in International BPO ( US , Customer Care/ Sales Profile will be Good ) Should have a good system and an WIFI connection (5MBPS) min, its WORK from Home Should have excellent communication Skills Job Role/Description: Roles and Responsibilities - To manage transaction quality profile for a customer service / sales process for our domestic client - To conduct audits as per defined guideline and sampling for transaction monitoring - To ensure 100% closure of feedbacks - To create and publish regular audit reports with management and clients (daily, weekly, monthly) - To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls - Provide Coaching and Feedback to CSRs - Preparing necessary monitoring and ad hoc reports

More about this Call Quality Analyst job

Avata Job is aggressively hiring for the job profile of Call Quality Analyst at Mumbai in Mumbai locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 30,000 INR and can go up to 35,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9:00 PM- 6:00 AM and will have 6 working days i.e., Monday - Saturday. 5. Is it a work from home job? Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 10-Sep-2021. For more details, download apna app and find Night Shift jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!