Week Off: Any 1 Day rotational week off Shifts timing:24*7 any 9 hours of shift Week off: Rotational All candidates should go through the below tests, Psychometric Test V&A test / Similar Test Typing test (Speed & Accuracy) Note: Candidate should have own system Windows 10 > i3 processor > 4GB Ram Internet speed > 10 Mbps Web camera mandatory >Hiring and Training will be done on a work from home model JOB SUMMARY: To handle queries and complaints from customers tactfully, Provide excellent customer experience at every interaction and ensuring the end-to-end resolution by taking complete ownership for the customer in every transaction. KEY ATTRIBUTES ➢ Excellent spoken and written language skills with an ability to compose a grammatically correct, concise and accurate written response ➢ Perform post-resolution follow-ups to help requests / To follow up on cases till closure flawlessly ➢ Should be willing to work for the customer without having constraints to timings/shifts ➢ Ensure TAT is adhered to at all costs ➢ Ensure to keep at par with the team and implement feedbacks ➢ Handle high anxiety customers with a composed attitude QUALIFICATION / ELIGIBILITY CRITERIA: (Pre Requisite) ➢ Graduate in any stream ➢HSC +6 months BPO exp. ➢ Excellent communication skills in English.

More about this Customer Care Executive job

Teleperformance is aggressively hiring for the job profile of Customer Care Executive at Mumbai in Goregaon locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 12,000 INR and can go up to 15,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9.00 AM to 6.00PM and will have 6 working days i.e., Monday to Saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 02-Aug-2021. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!