Customer Care Officer Job in Mumbai

30 Openings
workforcehr
Thane East
15,000 - 25,000 per month (Fixed + incentives)
Full-time
80 people interested in this job
Posted on : 03-Nov-2021
Expires on : 26-Jan-2022

Job Details

Education
Graduate (Bachelor Degree)
English Level
Fluent English
Experience
1 - 1 years
Education
Graduate (Bachelor Degree)
English Level
Fluent English
Experience
1 - 1 years
Gender
Both
Working days
monday - saturday
Timings
10:00 AM to 07:00 PM
Address
Mumbai, Maharashtra, India, Thane East, Mumbai, Maharashtra - 400076

Job Description

Responsibilities of candidates include: • Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints • Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications • Follow up to ensure that appropriate actions are taken on customer requests • Refer unresolved customer grievances or special requests to designated departments for further investigation

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