Customer Relationship Executive

Upstep Academy

Marol Naka, Mumbai

₹25,000 - ₹35,000 monthly*

Fixed

25000 - ₹30000

Average Incentives*

5,000

Earning Potential

35,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 1 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job Highlights

Fast HR reply

61 applicants

Benefits include: PF, Mobile Allowance, Internet Allowance, Health Insurance

Job Description

Roles and responsibilities: - 1 Resolving general queries of parents. 2 Informing parents and managing classes in terms of cancellation or rescheduling 3 Collecting feedback from Trainers, verifying it at their end and delivering it to parents 4 RMs will be available during playing sessions and tournament time, to respond to the queries of parents. 5 Calling parents with regular intervals (twice in 30 days) to inform and push maximum students to participate in internal tournament. 6 Maintaining a list of drop-out students with reasoning. 7 Sending private messages to all the parents before the first session to inform about their role and call once the session is over. 8 Keeping a check whether the link has been posted in the group by Trainer before 30 minutes of the first session. 9 Sending ‘Feedback Form’ links to parents on the last day of course completion. 10 Sending Certificates to parents. (Operations Incharge will make certificates). Certificates will be awarded to students during the last class of course completion. RMs will distribute the certificates. It will be given to parents later. 11 Looking into renewal of further courses and try to upsell it or sell more number of courses in one shot by providing discount, as per UPSTEP’s Guidelines. 12 Entering in zoom meetings to see whether the trainer is conducting the session properly or not. (This is to check basic requirements such as - whether camera is on or off). Qualifications * Minimum 1-2 years of experience in Customer Service * Excellent Communication Skills * Laptop * 6 Days working in a week (Wednesday fixed week off) * 2 Years Bond * Shift Timings 4pm to 1am

More about this Customer Relationship Executive job

Upstep Academy is aggressively hiring for the job profile of Customer Relationship Executive at Mumbai in Marol Naka locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 35,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Only Male candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 12-Dec-2022. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements

Experience

Min. 1 Years

Education

Graduate

English Level

Good (Intermediate / Advanced) English

Job Role

Department

Admin / Back Office / Computer Operator

Employment Type

Full Time

Role / Category

Back Office

Shift

Day Shift

Interview & address details

Work Location

127, Andheri - Kurla Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059, India Marol Naka, Mumbai

Interview mode

Online/Telephonic

Job posted by Upstep Academy

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