Visa Application is an international customer service wherein the Employees are responsible to handle the Inbound and Outbound calls of the customers. Solve their doubts and provide solution to their queries. This is a blended process. Employee has to respond to customer inquiries via email & telephone and ensure customer satisfaction. Ratio: 80% Calls and 20% emails. Job Description: A. Roles & Responsibilities Executives are responsible for following these procedures: • Handle Inbound and Outbound calls. • Handle Email transactions. • Schedule appointment of Applicants for Documentation and biometrics. • Check the status of the applied VISA. • Renew the Visa of the applicants staying Abroad. • Handle the queries and complaints regarding VISA. • Collection and dispatch status of Passports. B. Other Activities – • Provide quick and effective resolution to customer's query. • Display empathy and concern towards applicants • Create WOW experience. Eligibility: • 1 year Experience in International Voice process. • Good Communication and Writing skills. • Multitasking ability. Technical Competencies: • Typing speed – 25 to 30wpm with 90% accuracy. • Hands on experience on working with Microsoft Office applications – Word, Excel, Access and PowerPoint. • Should be able to work on multiple applications simultaneously. • Be fluent and clear in speech. Soft Skills: (Language) • English Qualification: Graduates and Undergraduates Working Days: 5 days (Saturday, Sunday off). Timings: • 1st Shift: 6:30pm/3:30am • 2nd Shift: 9:30pm/6:30a

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Hexaware Technologies Ltd is aggressively hiring for the job profile of Senior Executive at Mumbai in Ghansoli locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 14,000 INR and can go up to 22,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 26-Feb-2023. For more details, download apna app and find Night Shift jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!