Job Description – Customer Service Executive We are looking for a professional and courteous contact center representative who will work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints and solving problems with our products and services. Customer service representatives should strive to create a positive experience for each customer. They will listen to customers’ opinions to understand the reason for their call, resolve any issues or complaints, and provide accurate and effective responses. To be a successful contact center representative, you must be customer-centric, detail-oriented, and efficient. You must be polite, trustworthy, knowledgeable and adaptable Job Description • Respond to or call customers to understand and resolve their needs, complaints, or other product or service issues. • Respond to callers efficiently and accurately, explain possible solutions, and ensure that customers feel supported and valued. • Actively listens to the caller, confirms or clarifies the information, and broadcasts it to angry customers as needed. • Builds lasting relationships with customers and other call center team members based on trust and reliability. • Appropriate use of software, databases, scripts and tools. • Understands and strives to meet or exceed call center indicators, while providing consistent high-quality customer service. • Sells or recommends products or services that are more suitable for customer needs. • Participate in training and other learning opportunities to expand your understanding of the company and position. • Comply with all company policies and procedures. Requirements • Should be a Graduate • Excellent customer service, active listening, oral and written communication skills, professional telephone voice. • Understand the company's products, services, and policies. • Computer skills, especially CRM software, strong typing skills. • Able to ask critical questions and disperse tensions. • Powerful time management and decision-making capabilities. • Adaptability and responsibility. • Minimum 2 years of experience in similar roles

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BDX Data Center is aggressively hiring for the job profile of Customer Success Executive at Mumbai in Millennium Business Park locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9:30 AM - 6:30 PM and will have 5 working days i.e., Monday to Friday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 18-Sep-2021. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!