Customer Support Executive

Dev group

Andheri, Mumbai

₹20,000 - ₹30,000 monthly

Fixed

20000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Min. 1 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job Highlights

7 applicants

Job Description

Customer Support Executive Job Title: Customer Support Executive Location Andheri, Mumbai Department Customer Support Experience 1-5 years Industry Any Position Type Full-Time Qualification Graduate Reporting Manager: Customer Support We Offer - An ego-free work culture & chance to be a part of growing start up team - Goals that will push you to become the best version of yourself and a fast-paced environment - The opportunity to create and define the clinical beauty category through products you make and work with a team full of go- getters and thought leaders that make it happen. Responsibilities 1. Handle about 80-100 calls of customers on-boarded by sales team (Smile correction/ Smile straightening) 2. The initial call will be primarily to book delivery followed by issue resolution and query Handling on successive calls 3. Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms 4. Handle dental specific queries pertaining to our services. Overall Problem solving for patients and coordination as necessary. Handle any operations related activities that may be required. 5. Tabulate and record responses from all customers on excels. Generate relevant reports from the same. 6. Schedule appointments for patients and coordinate with the required doctor who shall visit the patient 7. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Analyse quality of calls and strive for improvement Requirements: 1. 2-5 years of experience in Tele Sales/After Sales Support/Customer support 2. Bachelor’s Degree in any discipline 3. Excellent communication skills, both written and verbal 4. Strong problem solving and analytical skills 5. Self-driven, comfortable with a fast-paced, always-on, highly ambiguous Environment 6. The capacity to grasp quickly and self-learn

More about this Customer Support Executive job

Dev group is aggressively hiring for the job profile of Customer Support Executive at Mumbai in Andheri locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 20,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:30 AM to 06:30 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 07-Dec-2021. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements

Experience

Min. 1 Years

Education

Graduate

English Level

Good (Intermediate / Advanced) English

Job Role

Department

Customer Support

Employment Type

Full Time

Role / Category

Customer Support - BPO / Voice / Blended

Shift

Day Shift

Interview & address details

Work Location

c Andheri, Mumbai

Interview mode

Online/Telephonic

Job posted by Dev group

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