Company Name- Sugar cosmetics location - Powai Mumbai Responsibilities: Inbound Calls II Customer Service II Problem Solving Respond and Interact to customer queries over Email, Facebook, Instagram, One on one Chats and Phone calls. Coordinate back-office operations related to returns, payments and other order related issues Resolving customer grievances or special requests to designated departments for further investigation for product or service related issues Follow up to ensure that appropriate actions were taken on customers’ requests after escalation for the same has been raised Maintaining records of customer interactions, transactions, details of inquires, grievances, and comments, as well as actions taken for prompt resolution Ensure timely issue resolution by taking required steps thereby avoiding any escalations Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem at hand . Interview will be Face to Face no virtual interview will be available.

More about this Customer Support Executive job

Tech Solutions is aggressively hiring for the job profile of Customer Support Executive at Mumbai in Powai locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 31,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 31-Jan-2023. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!