Customer Support Team Leader

Radiaant Captive (India) Private Limited

Mahape, Mumbai

₹40,000 - ₹50,000 monthly

Fixed

40000 - ₹50000

Earning Potential

50,000

Work from Office

Full Time

Min. 3 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job Highlights

Fast HR reply

74 applicants

Job Description

Key Responsibilities: & Roles: Monitor employee activities and provide guidance where needed Encourage a positive work environment and culture for all employees Dashboard creation and presentation Training and onboarding Problem Solving Skills – To assess the situation of customer query and rapidly provide right resolutions Communication Skills – Relies on both Written and Verbal communication Review and Resolve Escalation – Managing Escalations requires significant customer service skills and diplomacy to ensure that customer is satisfied End to End customer relation TAT monitoring Monitor Reporting and Quality control Manage and coordinate departmental CRM software platform transition and establish best practices and SLA expectations. Maintain, develop and implement new ways to serve customers with in SLA. Develop and publish metrics reports to management ensuring processes and team performance align with company objective

More about this Customer Support Team Leader job

Radiaant Captive (India) Private Limited is aggressively hiring for the job profile of Customer Support Team Leader at Mumbai in Mahape locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 40,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 13-Aug-2022. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements

Experience

Min. 3 Years

Education

Graduate

English Level

Good (Intermediate / Advanced) English

Job Role

Department

Customer Support

Employment Type

Full Time

Role / Category

Customer Support - Operations

Shift

Day Shift

Interview & address details

Work Location

Unit 901 Technocity co op society Ltd Plot no x -5/3 Shilphata Mahape Road Mahape Navi Mumbai Mahape, Mumbai

Interview mode

In person

Interview address

Unit 901 Technocity co op society Ltd Plot no x -5/3 Shilphata Mahape Road Mahape Navi Mumbai Mumbai

Job posted by Radiaant Captive (India) Private Limited

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