Executive - Experience Centre ABOUT US Livspace is Asiaʼs largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience. The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers. The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including - Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada. Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations. The founders - Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspaceʼs leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world. Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Groupʼs Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. JOB DESCRIPTION This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customersʼ needs first thereby driving the Net Promoter Score (NPS) of Experience Centre. Enthusiastically conveying a commitment towards providing unsurpassed Customer Service and ensuring that the Livspace team is also abiding by keeping Customer Satisfaction as the primary objective of the Experience Centre. Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions for the same. The role would require conversion of customers: delivering Livspace concept brief and onboarding and delivering exemplary customer experience. • Adherence to DILO and updating it on the platform regularly. • Tour of EC to all visitors, ensuring Livspace concept is delivered well. • Raise request/ allocate designers to all visitors. •Follow the criteria and script defined for qualification of the lead to proceed for designer interaction ensuring that the EC is presentable and well maintained at all times. • Running and monitoring processes for liquidation. • Data Management: Running and monitoring processes for Data Collection on footfalls/walk-ins. • Customer feedback capturing and communication. • EC Sample Management: Running and monitoring processes. • Ensure Swatch library is maintained. • Events and activations, driving marketing initiatives. • EC Process maintenance- Follow SOP on EC related processes with the stylist. • Ensure adherence to relevant SOPs - Checklist as per Stylist to be managed and maintained. • Managing visual merchandise of store and ensure looks are refreshed periodically. • Adhere to VM guidelines circulated. •Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing. • Participating in the various promotional activities in order to increase the footfall of the customers in Experience Centres. EXPERTISE AND QUALIFICATIONS • Graduate or equivalent | 15 years of Academic education. • 2 to 5 years of experience in experiential/ product retailing, sales, retail operations, retail consulting, or similar fields. • An obsessive approach to customer service and great customer experiences. • Pleasing personality and excellent communication. • Deep curiosity for retail experiences and customer service. • Track record of delivering customer experience and KPIs.

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Livspace is aggressively hiring for the job profile of Experience Centre Executive at Mumbai in Andheri West locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 21,000 INR and can go up to 23,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 05-Jul-2022. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!