Accenture India Private Limited

IT Customer Service Representative

Accenture India Private Limited
Mumbai/Bombay
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

IT Customer Service Representative

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges. This role will engage your advanced skills in Microsoft Windows Desktop Management, offering a rewarding environment to grow and make a meaningful impact. We look forward to welcoming your enthusiasm and dedication. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution with clear and timely communication. Facilitate the restoration of service to the production environment efficiently. Establish and maintain disaster recovery procedures to safeguard operations. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Microsoft Windows Desktop Management. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate troubleshooting skills. Intermediate problem-solving abilities. Beginner knowledge of network fundamentals. Intermediate communication skills. Beginner familiarity with system monitoring tools.

Job role

Work location
Work locationMumbai
Department
DepartmentCustomer Support
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NameAccenture India Private Limited
Job posted by Accenture India Private Limited

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