IT Home Support Agent

Teleperformance

Work from home

₹23,000 - ₹24,000 monthly

Fixed

23000 - ₹24000

Earning Potential

24,000

Full Time

Min. 1 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job Highlights

33 applicants

Job Description

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS • Provide first call resolution or facilitate resolution to Home Agent issues by engaging the appropriate parties. • Troubleshoot issues related to Citrix and/or VPN sessions on Windows & Macintosh Platform. • Manage problem tickets from cradle to grave ensuring that appropriate information is gathered, assignment to fix agent is accurate, and resolution is achieved within the documented service levels. • Communicate technical and procedural production issues between company employees at all levels utilizing ticketing, email, instant messaging, and phone. • Facilitate escalation for unresolved issues approaching or surpassing the allowable service level. • Collect and consolidate required information from reporting parties into ticketing system. • Performs other related duties and assignments as required and as assigned by supervisor or manager. QUALIFICATIONS • College degree or technical training is must. • Should have at least 1 Year of Technical Support Experience at any capacity. • Proficient with Microsoft Office tools. • Should have knowledge about Windows & Macintosh Operating System. • Should have knowledge about Citrix & VPN technologies. • Should have both an interest in the IT industry and technical aptitude. • Must have exceptional verbal and customer service skills. • Must have excellent writing skills. • Must have the ability to multi-task and prioritize. • Must be able to perform duties with minimal supervision. • Experience with Teleperformance is preferred. • Experience on Active Directory and/or Citrix is preferred.

More about this IT Home Support Agent job

Teleperformance is aggressively hiring for the job profile of IT Home Support Agent at Mumbai in Mumbai locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 23,000 INR and can go up to 24,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:30 AM to 06:30 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 11-Feb-2022. For more details, download apna app and find jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements

Experience

Min. 1 Years

Education

Graduate

English Level

Good (Intermediate / Advanced) English

Job Role

Department

IT & Information Security

Employment Type

Full Time

Role / Category

IT Support

Shift

Day Shift

Interview & address details

Company Address

Interview mode

Online/Telephonic

Job posted by Teleperformance

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