PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS • Performs password reset/unlock via call and or Ticket for all Teleperformance employees. • Responsible for first level of customer service support. Screens, refers and diagnoses, all inquiries, work requests, reported issues related to IT-supported systems and equipment’s, essential Teleperformance software, anti-virus and managed desktop tools. • Ensures all customers are assisted in a timely and professional manner, and within the IT policies and procedures of the IT Department. • Dispatches request tickets to other IT organizations and follows defined IT escalation procedure for unresolved incident tickets. • Host conference bridges for Internal and external Change Request that will need representation from IT. • Performs other related duties and assignments as required and as assigned by supervisor or manager. QUALIFICATIONS • College degree or technical training preferred. • Proficient with Microsoft Office tools. • Should have both an interest in the IT industry and technical aptitude. • Must have exceptional verbal and customer service skills. • Must have excellent writing skills. • Must have the ability to multi-task and prioritize. • Must be able to perform duties with minimal supervision. • Experience with Teleperformance is preferred.

More about this IT Request Management job

Teleperformance is aggressively hiring for the job profile of IT Request Management at Mumbai in Mumbai locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 20,000 INR and can go up to 21,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:30 AM to 06:30 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 11-Feb-2022. For more details, download apna app and find jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!