Manager - IT Operations and Business Analysis in BFSI

Key Objective of the Job:

• Act as a bridge between Operations and IT to ensure smooth implementation of systems, process changes, and enhancements in BFSI operations
• Gather and translate business requirements into clear documentation (BRDs, use cases, process flows) for IT development teams
• Support end-to-end project execution for operational improvements, ensuring timely delivery as per agreed timelines and SLAs
• Drive User Acceptance Testing (UAT) – prepare test cases, coordinate testing, track defects, and ensure closure
• Manage and implement change requests, ensuring minimal disruption to business operations
• Document current and future state processes and recommend improvements for efficiency, control, and automation
• Collaborate with stakeholders across Operations, IT, Compliance, and Business teams to ensure aligned delivery
• Monitor project progress, risks, and issues; provide regular updates to stakeholders
• Leverage data analytics, reporting tools, automation, and AI/ML to enhance operational productivity and decision-making
• Identify automation opportunities and drive digital transformation initiatives across operations

Major Deliverables:

• SLA Management – Timely project delivery as per agreed timelines and quality standards
• Quality Documentation – BRDs, process flows, use cases, test cases, and training materials
• UAT Excellence – Successful UAT completion with comprehensive test coverage and defect closure
• Process Improvement – Implementation of automation and efficiency enhancements
• Stakeholder Satisfaction – Strong alignment and communication across Operations, IT, and Business
• Change Management – Smooth implementation of changes with minimal business disruption
• Compliance Adherence – Ensure all projects meet regulatory and policy requirements

Specialized Job Competencies:

• Strong understanding of BFSI operations, processes, and regulatory environment
• Proven experience in requirements gathering, business analysis, and technical documentation
• Hands-on project coordination and change management skills with focus on operational excellence
• Proficiency in process mapping, improvement methodologies (Lean, Six Sigma), and workflow optimization
• Experience with automation tools, RPA, and AI/ML applications 
• Strong stakeholder management and communication skills across technical and business teams
• Problem-solving mindset with data-driven approach and analytical thinking
• Knowledge of databases, SQL, Excel (advanced), and reporting/BI tools
• Ability to handle multiple priorities in a fast-paced, dynamic environment
• Flexible, self-driven, and proactive with strong ownership mindset