Job Objective: To improve the organization's overall students satisfaction ratings and to leading the students in their journey towards academic excellence. A. Direct Executions Student’s Queries and relationship Management:  Handling inbound and outbound calls, establishing and maintaining good rapport with prospective as well as current students.  Helping students/parents towards a deeper understanding of their concerns.  Helping students/parents to make decisions and choices regarding possible ways forward.  Taking feedback from the Students.  Responsible for the Student Help/ issues over Calls.  Build and improve relationships with students  Review academic practices to ensure students get maximum satisfaction for their queries  Identify potential gaps and inform to the academic team to follow up and quick solution.  Educate and inform students about the changes, modification in services and special offers if any.  Handling grievances and getting them resolved by concerned departments between TAT.  Conduct quality assurance and satisfaction surveys within students.  Identifying and Recommend ways of improving student satisfaction  Work with internal departments to ensure quality improvement and student’s maximum satisfaction  Oversee student relationship management system. Student’s Lecture and Report Management: 1. Scheduling Lectures & reminding students and Faculties through what’s app/email/ telegram etc. 2. Preparation of test papers in Google sheets/ Google forms or any other platforms provided by the respective department. 3. Uploading lecture recordings on day to day basis on a digital platform 4. Sharing important notifications with the students through what’s app/email/ telegram etc. 5. Updating data on day to day basis and reporting within given timeline 6. Maintaining data in excel sheets, actively using tableau and other tools. B. Details on your Profile  Designation: Operation Executive (Student Support & Relationship management)  Salary / Income Offered: Up to 2.40 LPA (not a constraint for potential candidate)  Location: Thane Qualification Minimum Bachelor’s degree (Commerce background preferred) Experience Minimum 2 to 3 years of experience in customer service / customer relationship management (Education field preferred) Essential Skills 1. Excellent Communication Skill 2. Written and Verbal Communication Skills. 3. MS Office, Outlook, Tableau, (Techno- savvy) 4. Good Customer Management Skill 5. Good Task Management Skill 6. Team Player 7. Good in Problem Solving 8. Time Management Skills.

More about this Operation Executive job

Finplan International Education Institute is aggressively hiring for the job profile of Operation Executive at Mumbai in Thane West locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 15,000 INR and can go up to 18,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 10:30 AM to 07:30 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 09-Feb-2022. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!