This job is only available for thane location, Candidate would be interested for calling job inbound process night shift only candidate must be done Graduation from it or BSC it cs computer science Responsibilities of candidates include • monitor and maintain the computer systems and networks of an organization • You will be installing and configuring computer systems • diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person. • College degree or technical training preferred. • Proficient with Microsoft Office tools. • Should have both an interest in the IT industry and technical aptitude. • Must have exceptional verbal and customer service skills. • Must have excellent writing skills. • Must have the ability to multi-task and prioritize. • Must be able to perform duties with minimal supervision. PURPOSE OF POSITION The IT Request Management Specialist is responsible for providing first level assistance to clients and end-users on a wide range of computer and communications issues, ensuring that all service requests and incidents reported to are responded and resolved in an efficient and customer focused manner, adhering to Information Technology Infrastructures Library (ITIL) best practices. PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS • Performs password reset/unlock via call and or Ticket for all company employees. • Responsible for first level of customer service support. Screens, refers and diagnoses, all inquiries, work requests, reported issues related to IT-supported systems and equipment’s, essential Teleperformance software, anti-virus and managed desktop tools. • Ensures all customers are assisted in a timely and professional manner, and within the IT policies and procedures of the IT Department. • Dispatches request tickets to other IT organizations and follows defined IT escalation procedure for unresolved incident tickets. • Host conference bridges for Internal and external Change Request that will need representation from IT. • Performs other related duties and assignments as required and as assigned by supervisor or manager. Responsibilities: Customer Support II Technical Support • Providing technical support to the customers via different modes i.e. telephonic, chat, email, etc • Installing and configuring hardware and software • Interacting with customers to quickly get to the root of their problem • Following up with clients to ensure the problem is resolved • Sourcing new sales opportunities through inbound lead follow-up and cold calls
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Paradise Recruitment Consultant is aggressively hiring for the job profile of Tech Support Executive for 250 open positions at Mumbai in Thane locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 19,000 INR and can go up to 24,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Fluent English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Only Male candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 07-Oct-2022. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!
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