Responsibilities: Team Management II Performance Improvement • Lead a team of telesales agents and executives • Regularly evaluate team performance, identify gaps, and plan training to improve performance and achieve desired results • Resolve customer complaints and follow-up to check if action has been taken • Gain good knowledge of product/services to enhance team performance • Create a supportive environment for the team to excel in 1. Lead and manage telesales team. 2. Team recruitment at TL/agent level. 3. Attrition levels to be intact industry & organization rules. 4. Attend team huddles conducted by TL’s. 5. Do monthly and bi weekly reviews with TL’s. 6. Audit reviews done by TL’s for their agents. 7. Liaising with mortgage sales team for data. 8. Data analysis and penetration ownership. 9. Ensure the team to be productive. 10. Should listen to random calls & advice on process/product improvements. 11. Should initiate PIP’s and focus on NPE’s in line with the processes laid down. 12. Ensure no pending actions on dialer & all leads to be addressed on timely manner. 13. Handle escalations efficiently – inter or intra departmental.

More about this Telecalling Team Leader job

Magical Business Solution is aggressively hiring for the job profile of Telecalling Team Leader at Mumbai in Mahape locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 50,000 INR and can go up to 80,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 01-Dec-2022. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!