Job Title: Branch Manager – Microfinance

Location: Bihar, Jharkhand, and Uttar Pradesh (East)

Department: Operations

Reports To: Area Manager / Regional Manager

Employment Type: Full-Time

Position Summary:We are seeking a dynamic and results-driven Branch Manager to lead our microfinance branch operations. The Branch Manager will be responsible for achieving business targets, maintaining portfolio quality, ensuring compliance with company policies, and leading a team of field officers and support staff.

Key Responsibilities:

1. Business Development & Outreach

• Drive branch-level customer acquisition, loan disbursement, and recovery targets.
• Conduct field visits, market research, and area surveys to identify potential customers and centers.
• Ensure growth in the client base and active membership as per the branch's monthly targets.

2. Team Management

• Recruit, train, and manage a team of Loan Officers (Grahak Mitra) and Field Executives.
• Conduct regular team meetings, performance reviews, and field accompaniments.
• Motivate and mentor staff to achieve individual and team performance goals.

3. Credit Operations

• Ensure proper identification, verification, and assessment of customers.
• Oversee loan processing, documentation, and timely disbursal as per policy.
• Monitor loan utilization and conduct random field audits to prevent misuse.

4. Portfolio & Risk Management

• Maintain portfolio quality and minimize PAR (Portfolio at Risk) through timely collections and follow-ups.
• Identify delinquent clients and execute recovery strategies.
• Implement risk mitigation measures and fraud control checks.

5. Compliance & Reporting

• Ensure adherence to RBI guidelines, company SOPs, and internal audit requirements.
• Maintain updated records, MIS, and daily reports in the prescribed format.
• Coordinate with HO/RO for compliance-related matters and audits.

6. Customer Service

• Address customer complaints and grievances promptly.
• Foster a strong relationship with the local community and customers.

Qualifications & Experience:

• Graduate in any discipline
• 3–6 years of experience in microfinance, NBFC, or rural banking operations, with at least 1–2 years as Branch
• Proficiency in local language and familiarity with rural areas
• Basic computer skills (MS Office, data entry tools)

Key Skills:

• Strong leadership and interpersonal skills
• Goal-oriented and analytical mindset
• Good communication and team management abilities
• Understanding of micro-lending practices and risk assessment
• Willingness to travel and work in field conditions

Additional Requirements:

• Two-wheeler with valid driving license is mandatory

Compensation & Benefits:

• Competitive salary + performance incentives
• Travel allowance and mobile reimbursement
• Provident Fund, ESIC/Medical Insurance, and other statutory benefits
• Career growth opportunities within the organization