Job descriptionJob Summary:

We are seeking a proactive and personable Customer Relationship Manager (CRM) to oversee and enhance our customer relationships. You will be responsible for nurturing long-term relationships, ensuring customer satisfaction, resolving issues efficiently, and identifying opportunities for repeat business and customer loyalty.

Key Responsibilities:

• Develop and maintain strong relationships with existing and prospective customers.
• Understand customer needs and provide tailored product or service recommendations.
• Address customer inquiries and resolve issues promptly and effectively.
• Maintain detailed records of customer interactions and transactions using CRM tools.
• Analyze customer data to identify trends and opportunities for engagement.
• Work closely with sales, marketing, and product teams to ensure a seamless customer experience.
• Implement strategies to improve customer satisfaction, retention, and loyalty.
• Coordinate and follow up on after-sales service and support.
• Solicit feedback from customers and relay insights to improve offerings and processes.
• Prepare regular reports on customer engagement metrics and satisfaction levels.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Empathy and a customer-first mindset.

Preferred Skills:

• Multilingual abilities [English/Hindi/Telugu].