Responsibilities:

1. Client Outreach:

Make outbound calls to prospective clients, providing information about pre-wedding shoot packages, services, and offers.

Follow up on inquiries and leads generated through marketing campaigns.

2. Client Consultation:

Understand client needs and explain how your studio’s services can meet their requirements.

Schedule appointments for studio visits, consultations, or photo shoots.

3. Lead Generation:

Convert inquiries and leads into confirmed bookings by effectively communicating the value of your services.

Update and maintain a database of client leads, tracking interactions and follow-ups.

4. Customer Service:

Handle incoming calls, answer questions about services, and assist clients with booking processes.

Resolve customer concerns or direct them to the relevant department.

5. Sales Support:

Assist the sales team by qualifying leads and providing them with detailed client information.

Upsell and promote add-on services like makeup artists, custom sets, or premium photo packages.

6. Reporting:

Keep records of calls, bookings, and client interactions.

Provide regular reports to management on client feedback, conversion rates, and booking trends.

Skills & Qualifications:

1. Experience:

Previous experience in a telecalling or customer service role, preferably in a wedding or events-related business.

2. Communication Skills:

Excellent verbal communication skills in English, Hindi, and Marathi (if relevant).

Ability to listen actively and respond to customer queries effectively.

3. Sales & Persuasion:

Strong sales skills with the ability to close deals over the phone.

Comfort with following up on cold and warm leads to convert them into bookings.

4. Customer-Centric Approach:

Patience, empathy, and a focus on building strong client relationships.

5. Organizational Skills:

Ability to maintain accurate client records and follow up on leads in a timely manner.

6. Tech Proficiency:

Familiarity with CRM systems or software for lead tracking and reporting.

Basic computer skills for managing emails, reports, and data entry.

7. Target-Oriented:

Ability to meet and exceed call targets and conversion rates.