Call Quality Analyst
Get Set Execute
Call Quality Analyst
Get Set Execute
Khapari, Nagpur
₹15,000 - ₹20,000 monthly
Fixed
₹15000 - ₹20000
Earning Potential
₹20,000
Job Details
Interview Details
Job Highlights
81 applicants
Job Description
Requirement: Good Communication Skills Minimum 2 years of experience in the BPO sector, international or domestic Mandatory experience as a Quality Analyst for at least 6 months. 1 year is ideal Average expertise in MS Office or any other similar software About Process: Routine transaction monitoring and rating the same on various parameters set in agreement with client expectations and company policies Sharing frequent feedback with the agents for the transactions monitored to bring about improvement in performance Periodic calibrations to be done with other process owners and clients to ensure transparent understanding of requirements and protocols Periodic process knowledge tests to be conducted to ensure agents are aware of updates and recall product specifics Recommending modifications in the process and protocol to improve quality, productivity, or customer experience Create and maintain process documentation for policies and procedures Investigate, report, and ensure corrective and preventive action for any customer complaints, client escalations or non-adherence to critical protocol detected Analyse the data collected through routine transaction monitoring to identify areas of improvement in line with process KPIs Work with the training team to plan and execute refresher training based on identified opportunities for improvement in the bottom performers and the general population Prepare and share periodic reports with the process owners highlighting the health of the process, areas of improvement, and the improvements observed
More about this Call Quality Analyst job
Get Set Execute is aggressively hiring for the job profile of Call Quality Analyst at Nagpur in Khapari locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 15,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Nagpur to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 8 AM - 9 PM (ROTATIONAL SHIFTS 8 HOURS) and will have NaN working days i.e., Rotational Week Off. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Nagpur at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 22-Oct-2021. For more details, download apna app and find Full Time jobs in Nagpur. Through apna, you can find jobs in 74 cities across India. Join NOW!
Job Requirements
Experience
Min. 1 Years
Education
12th Pass
English Level
Good (Intermediate / Advanced) English
Job Role
Department
Customer Support
Employment Type
Full Time
Role / Category
Customer Support - Operations
Shift
Day Shift
Interview & address details
Work Location
MIHAN, Nagpur, Nagpur, Maharashtra, India Khapari, Nagpur
Interview mode
Online/Telephonic
Job posted by Get Set Execute
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