Call Quality Analyst

Get Set Execute

Khapari, Nagpur

₹15,000 - ₹20,000 monthly

Fixed

15000 - ₹20000

Earning Potential

20,000

Work from Office

Full Time

Min. 1 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job Highlights

81 applicants

Job Description

Requirement: Good Communication Skills Minimum 2 years of experience in the BPO sector, international or domestic Mandatory experience as a Quality Analyst for at least 6 months. 1 year is ideal Average expertise in MS Office or any other similar software About Process: Routine transaction monitoring and rating the same on various parameters set in agreement with client expectations and company policies Sharing frequent feedback with the agents for the transactions monitored to bring about improvement in performance Periodic calibrations to be done with other process owners and clients to ensure transparent understanding of requirements and protocols Periodic process knowledge tests to be conducted to ensure agents are aware of updates and recall product specifics Recommending modifications in the process and protocol to improve quality, productivity, or customer experience Create and maintain process documentation for policies and procedures Investigate, report, and ensure corrective and preventive action for any customer complaints, client escalations or non-adherence to critical protocol detected Analyse the data collected through routine transaction monitoring to identify areas of improvement in line with process KPIs Work with the training team to plan and execute refresher training based on identified opportunities for improvement in the bottom performers and the general population Prepare and share periodic reports with the process owners highlighting the health of the process, areas of improvement, and the improvements observed

More about this Call Quality Analyst job

Get Set Execute is aggressively hiring for the job profile of Call Quality Analyst at Nagpur in Khapari locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 15,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Nagpur to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 8 AM - 9 PM (ROTATIONAL SHIFTS 8 HOURS) and will have NaN working days i.e., Rotational Week Off. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Nagpur at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 22-Oct-2021. For more details, download apna app and find Full Time jobs in Nagpur. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements

Experience

Min. 1 Years

Education

12th Pass

English Level

Good (Intermediate / Advanced) English

Job Role

Department

Customer Support

Employment Type

Full Time

Role / Category

Customer Support - Operations

Shift

Day Shift

Interview & address details

Work Location

MIHAN, Nagpur, Nagpur, Maharashtra, India Khapari, Nagpur

Interview mode

Online/Telephonic

Job posted by Get Set Execute

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