Designation: Team Leader BPO (Presales & Customer Service) Experience: 2 years+ (Similar Profile) Shift Timing: 7 AM to 10 PM rotational shift with one day rotational week off (Centralized pick and drop available) Salary: 25K- 35 K Gross with added incentives Location: Mihan, Nagpur Candidates Required: 05 Roles & Responsibilities: 1. Responsible for maintaining discipline and absenteeism of team on the floor. 2. Responsible for staff retention within the team. 3. Coordination between Managers and Team Members. 4. Ensure prompt and accurate service and achievement of targets. 5. Responsible for Team Building & Implementation of Processes 6. Team handling and Mentoring. 7. Performance feedback session to be provided to agents. 8. Analyze various reports including process dashboards & team performance reports. 9. Should have working knowledge of AHT and WFM. 10. Primary focus on achieving SLA. 11. Motivating associates through effective management, career development & implementation of reporting mechanism. 12. Timely Submission of Operations Review 13. Preparing roster and manage shrinkage 14. Conduct audits & share feedback with team members 15. Monitor team performance and report on metrics 16. Good analytical skills, expertise in MS Excel

More about this Telecalling Team Leader job

Altius Customer Services Pvt. Ltd is aggressively hiring for the job profile of Telecalling Team Leader at Nagpur in Khapari locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 32,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Nagpur to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 8AM to 12AM and will have NaN working days i.e., Rotational shifts. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Nagpur at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 28-May-2022. For more details, download apna app and find Full Time jobs in Nagpur. Through apna, you can find jobs in 74 cities across India. Join NOW!