Job Description: Requirements: • Must have handled a team size of minimum 15-20 people in his/her current role. • Should be comfortable with reports, dashboards & share insights from data to improve the process. • Proficient in MS Office, Skype • Should have prior knowledge of international customer care processes and techniques. • Experience in international KPO/BPO will be an added advantage • Excellent english communication needed (written and verbal). • Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition) Roles & Responsibilities • Be in charge of running and managing the team on a daily basis • Set performance targets for all associates in the team to meet up with overall process objectives • Schedule and organise shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's • Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to • Conduct regular review of all agents performance and organise training sessions for under performers

More about this IT Support Team Leader job

Suntel Global Data Processing Pvt. Ltd. is aggressively hiring for the job profile of IT Support Team Leader at Nashik in Govind Nagar locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 12,000 INR and can go up to 18,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Nashik to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Nashik at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 02-Jun-2022. For more details, download apna app and find Full Time jobs in Nashik. Through apna, you can find jobs in 74 cities across India. Join NOW!