Assistant Store Manager

*(ASM MUST HAVE EXPERIENCE IN GROCERY STORE )

*(KEY RESPONSIBILITIES)

An Assistant Store Manager (ASM) at Swiggy Instamart is responsible for the smooth day-to-day operations of the store, ensuring high customer satisfaction, and driving sales performance. Key responsibilities include managing inventory, maintaining store cleanliness, monitoring sales data, and supervising/training staff. ASMs also play a crucial role in implementing company policies and contributing to overall store success. 

Detailed Responsibilities:

• Store Operations:
• Managing the daily operations of the store, including inventory management, maintaining cleanliness, and ensuring smooth customer flow. 
• Sales & Performance:
• Monitoring and analyzing sales performance, identifying areas for improvement, and implementing strategies to boost sales. 
• Customer Satisfaction:
• Ensuring a positive and efficient shopping experience, addressing customer concerns, and promoting loyalty. 
• Team Management:
• Supervising and training store staff, providing guidance, conducting performance evaluations, and motivating the team to achieve targets. 
• Inventory Management:
• Ensuring accurate stock levels, minimizing discrepancies, and coordinating with suppliers. 
• Adherence to Policies:
• Enforcing company policies and procedures, including those related to food safety, quality, and customer service. 
• Problem Solving:
• Addressing and resolving any issues that arise within the store, such as inventory problems, customer complaints, or staff performance issues. 
• Reporting:
• Generating reports on various aspects of store performance, such as sales, inventory, and customer feedback. 

In addition to these core responsibilities, ASMs may also be involved in tasks such as:

• Vendor Management:
• Working with suppliers to ensure timely delivery of products and maintaining a good relationship. 
• Cost Management:
• Monitoring expenses and identifying opportunities to optimize costs. 
• Training and Development:
• Contributing to the training and development of store staff, helping them improve their skills and performance. 
• Promotional Activities:
• Assisting in the execution of promotional campaigns and marketing initiatives. 
• Data Analysis:
• Utilizing data analysis to identify trends, understand customer behavior, and make informed decisions. 
• Stakeholder Management:
• Collaborating with various stakeholders, including other store managers, regional managers, and support teams.