Job Title: Insurance Process Trainer – BPO Background

Location: Ghansoli, Navi Mumbai

Department: Training

Reports To: Training Manager

Employment Type: Full-Time

• Key Responsibilities:
• Deliver process training for new hires and upskill existing team members on insurance workflows (claims processing, underwriting, policy issuance, etc.).
• Conduct induction and domain-specific training for voice, non-voice, and blended insurance processes.
• Design training content, SOPs, process guides, and assessments based on client requirements and process updates.
• Collaborate with operations and quality teams to identify training needs and performance gaps.
• Monitor and evaluate training effectiveness through assessments, floor performance, and feedback.
• Maintain and update knowledge repositories and process documents.
• Ensure adherence to compliance standards, client SLAs, and regulatory guidelines during training.
• Assist in process migrations by training cross-functional teams during transitions.

• Qualifications: Graduate

Interested candidates can call on HR Anchal 8108093125/ HR Rutuja 7039543483