Call Centre BPO Executive
Icici Lombard
Call Centre BPO Executive
Icici Lombard
Vashi, Navi Mumbai
₹17,000 - ₹30,000 monthly
Fixed
₹17000 - ₹30000
Earning Potential
₹30,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
33 applicants
Job Description
- Comprehend and resolve the Customers concerns/requirements by gathering/ recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call /mail / chat in accordance with IL standards. Documenting/ Recording transaction and necessary follow-up requests with other functions by completing forms and record logs.
- Provide/ take relevant information and update the system/accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the customer with a clear explanation of the action taken.
- Ensure Complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.
- Ability to understand and handle irate customers. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.
- Ability to achieve stretched targets and able to manage the organization standards and Maintain Superior quality service by following organization standards. No targets.
- Graduation mandatory and Excellent Communication skills in English
- Work Location:- Vashi, Navi Mumbai
Job role
Work location
ICICI Lombard, Vishwaroop IT Park-13th Floor, Sector 30, Vashi, Navi Mumbai, Maharashtra, India Vashi, Navi Mumbai
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Telecalling - Customer Service, bpo, Inbound calling, Domestic BPO, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Icici Lombard
Address
ICICI Lombard, Vishwaroop IT Park-13th Floor, Sector 30, Vashi, Navi Mumbai, Maharashtra, India Vashi, Navi Mumbai
Job posted by Icici Lombard
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