Customer Service Representative

We are pleased to inform you about an excellent full-time, permanent opportunity with IDFC FIRST Bank for the role of Sales Associate – Lead Generation & Customer Handling. This is a direct hiring opportunity with no application fees involved.

About IDFC FIRST Bank

IDFC FIRST Bank is one of India’s leading private sector banks, committed to providing exceptional banking solutions that combine technology, trust, and customer-centricity. Our core mission is to build a world-class bank in India that’s guided by ethics, powered by technology, and a force for social good.

This recruitment drive is facilitated by Hinduja Global Solutions (HGS) – a global leader in optimizing customer experience through digital transformation and process management, with over 18,000 professionals across 9 countries.

Role: Sales Associate – Lead Generation & Customer Handling

Location: Thane west and Juinagar, Mumbai

Employment Type: Full-time, Permanent

Key Responsibilities:

• Proactively generate leads and make outbound calls to prospective customers.
• Handle inbound queries and provide accurate information about IDFC FIRST Bank's products and services.
• Promote and sell banking services, particularly credit card products.
• Engage with customers using a consultative, customer-first approach.
• Collaborate with internal teams to meet or exceed daily, weekly, and monthly targets.
• Prepare sales reports and maintain updated customer databases.
• Gather and share feedback on market trends with the marketing and product teams.

Candidate Requirements:

• Must possess excellent communication and interpersonal skills.
• A graduation degree (any stream) is mandatory.
• Fresher and candidates with BPO or customer service experience are encouraged to apply.
• Age limit: 18 to 32 years.
• Strong sales aptitude and customer service orientation.
• Ability to work independently as well as within a team.

Compensation & Benefits:

• Monthly Salary: ₹18,000 to ₹26,000 (in-hand)
• Additional Perks:
• Provident Fund (PF)
• Health Insurance
• Performance-Based Incentives
• Pick-up and Drop Facility
• Bank Holidays Off
• 24 Paid Leaves Annually

Working Hours:

• Monday to Saturday: 9:30 AM to 6:30 PM or 10:00 AM to 7:00 PM
• Week Offs: Every Sunday and alternate Saturdays off

Note: The payroll will be with Hinduja Global for a year after that will be shifted to IDFC.

Contact Person:

• HR Priyanka Yadav

9702232453/ priyanka.yadav@hgsbs.com