Customer Support Executive

True Hire Consulting Services

Ghansoli, Navi Mumbai

₹14,000 - ₹25,000 monthly

Fixed

14000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 100% candidates in last 1 days

174 applicants

Benefits include: PF

Job Description

We are looking for candidates – with a background of handling Customer Service Support (commercial, technical combination is preferred) with an experience of 1-4 years in our company to ensure that he/ she is a support function to the Department stakeholders This Position will be based in Mumbai Key skills:


• Developing and maintaining database as required on a regular basis.


• Market Research work related to Business and New areas of operations


• With respect to Customer Service - To profile the prospects, understand their concerns and requirements for smooth flow of day-to-day task of the sales team as well as Vendors 


• Follow up 


• Communicating within the Departments for smooth operations


• Maintain regular follow-up and interaction with the identified prospects for a proper and complete understanding of requirements,


• Follow-ups regarding Pick up 


• Maintain and regular housekeeping of the Master data of the vendors. 


• Assist the Sales team 


• Build and promote strong and long-lasting interpersonal customer relationships with existing and new clients.


• Supporting all Sales Staff with collaterals -Business Cards, Complementary articles for promotion


• Responding to all HR requests, and support, as needed


• Review of Sales personnel activities


• Updating of all records – coordinate with TLs, if not uploaded


• Leave Records on Daily basis


• Daily Reports 


 Qualification: 


• Good communication skills in English, Hindi, Tamil & other South Indian languages.


• Strong multitasking, time management, and target-achieving skills. Proactive and self-motivated


• Good knowledge of making PPTs / Excel, ERP / Navision


• Good knowledge of MS Office, databases, and information systems.


Note- Immediate Joiners are preferred

Job role

Work location

Ghansoli, Navi Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

12th Pass

Past role/category experience

Customer Support - International Voice Process, Customer Success, Customer Support - BPO / Voice / Blended, Telesales

English level

Good (Intermediate / Advanced) English

Age limit

18 - 35 years

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

True Hire Consulting Services

Address

Ghansoli, Navi Mumbai, Maharashtra, India

Job posted by True Hire Consulting Services

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