Electronics And Telecommunication Engineer

Simple Telecom Private Limited

Vashi, Navi Mumbai

₹20,000 - ₹30,000 monthly

Fixed

20000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Freshers only

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

91 applicants

Benefits include: PF, Laptop

Job Description

NOC Team Leader: a) Roles and responsibilities

• Monitor the tickets on ZOHO desk shift wise.

• Awareness of ticket SLA based on category and response/resolve within SLA.

• Monitor and share the escalated tickets/High Priority ticket with Vandit/Urmi and follow up with them to ensure closure. If no response, then follow the Internal/External escalation matrix.

• Define the priority of tickets and tasks according to the circumstances e.g Major outage, Downtime, escalated Tickets, and allocate to NOC agents.

• Ensure all the tickets are attempted by the Agents within their shift as well previous shift (in case no shift head was there) and report.

• Tickets which are Open/pending with reason send report to vandit/Urmi and CC to Mittal. (Report attached)

• Agent daily activity report status to be checked and verified that all are functioning properly. if agent missed action/activity then it will impact on the TL’s performance.

• TL will also be responsible for tickets/tasks assigned to them.

• Check the emails regularly and act accordingly.

• Follow the reporting manager's instruction.

• Additional tasks to be completed and reported. b) Authorities

• To take Status update from the Agent and seek the reports from the Agents for all the tickets.

• Internal/External Escalation.

• TL can assign work to an agent based on request.

• Monitor the agent’s break time and report to HOD.

• Report on agent’s soft skills, training needs and KPI parameters to Vandit/Urmi or HOD.

2. NOC Executive’s Roles and Responsibilities

• Alarm Monitoring and act accordingly.

• Customer/Carrier stats monitoring.

• Some of the monitoring activity should be done continuously e.g. Alarm monitoring. Some of the monitoring activity will be done for every hour. e.g. Customer/carrier ASR. If 2 NOC agents are in shift, they will distribute the monitoring work (at different interval) to avoid duplicate work.

• Keep login into 24*7 helpdesk (Customer support Helpdesk - CCS)

• Reply to each ticket with initial findings if it will take more time to get resolved.

• Submit agent activity tracking report and submit to TL.

• Follow the TL’s instruction.

• Follow the internal and external escalation matrix.

• Give proper handover to the next shift member along with instruction, if any.

• Raise query with TL, if something has been missed/to be actioned on priority.

• Follow the additional task as per instructions.

• Refer knowledge base in ZOHO.

• Follow Information security and Privacy Information instructions.

• Ticket must be closed as soon as it resolved/confirmation received from the customer.

• Feedback received from Quality manager must be actioned

Job role

Work location

Satra Plaza, Palm Beach Road, Phase 2, Sector 14, Vashi, Navi Mumbai, Maharashtra, India

Department

Engineering - Hardware & Networks

Role / Category

Telecom

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Freshers only

Education

Graduate

English level

Good (Intermediate / Advanced) English

Degree/ Specialisation

Dual Degree (BE/B.Tech + ME/ M.Tech) in Electronics and Communications, B.Sc in Electronics and Communication, ME/M.Tech in Electronics and Communication/ Electronics and Communications Engineering/ Electronics and Communications Engineering with Very Large-Scale Integration (VLSI)/ Electronics and Telecommunication Engineering, M.Sc in Electronics and Telecommunications, BE/B.Tech in Electronics/ Electronics and Communications, PhD in Electronics & Communication Engineering (Atleast one)

Gender

Any gender

About company

Name

Simple Telecom Private Limited

Address

Satra Plaza, Palm Beach Road, Phase 2, Sector 14, Vashi, Navi Mumbai, Maharashtra, India

Job posted by Simple Telecom Private Limited

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