Operation Executive
Thyrocare
Operation Executive
Thyrocare
Turbhe, Navi Mumbai
₹18,000 - ₹22,000 monthly
Fixed
₹18000 - ₹22000
Earning Potential
₹22,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
48 applicants
Benefits include: Annual Bonus, PF, Laptop, Health Insurance, ESI (ESIC)
Job Description
- Key Responsibilities
- Operational ManagementOversee daily operations of diagnostic centers, labs, or collection centers.
- Ensure smooth workflow between registration, sample collection, processing, and report delivery.
- Coordinate with technical teams, phlebotomists, and customer support for operational alignment.
- Maintain adequate stock of consumables, reagents, and materials required for daily operations.
- Process & Quality ControlEnsure compliance with NABL, ISO, and company quality standards.
- Monitor TAT (Turnaround Time) for sample processing and reporting.
- Conduct periodic audits to ensure operational and quality adherence.
- Identify operational gaps and implement corrective measures.
- Customer Support & ServiceHandle escalations related to operations, service issues, or report delays.
- Ensure high standards of patient service experience at all touchpoints.
- Coordinate with call center/customer service teams for smooth execution of home collections or walk-in services.
- Team CoordinationSupport hiring, training, and scheduling of operational staff.
- Monitor staff performance, attendance, and productivity.
- Provide on-ground support to team members whenever required.
- Vendor & Logistics ManagementCoordinate with logistics partners for timely sample transportation.
- Ensure proper maintenance and calibration of equipment with vendor support.
- Manage AMC schedules and vendor follow-ups.
- Reporting & DocumentationMaintain operational documentation, MIS reports, daily logs, and performance dashboards.
- Share weekly and monthly operational updates with the management team.
- Skills & Qualifications:Education:Graduate in Life Sciences, Biotechnology, Healthcare, or related field preferred.
- MBA in Healthcare/Operations (optional but preferred).
- Experience:2–5 years of experience in operations, preferably in diagnostics, pathology, or healthcare industry.
- Key Skills:Strong understanding of diagnostic workflows.
- Good communication and coordination skills.
- Knowledge of quality standards like NABL/ISO.
- Problem-solving, multi-tasking, and time management.
- Proficiency in MS Office (Excel, Word, Email drafting).
Job role
Work location
Turbhe, Navi Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
Customer support, Telephonic support, Customer documentation, Handling escalations, Escalation management, Operations console, Customer queries, Escalation support, Ticket resolution
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
Thyrocare
Address
Turbhe, Navi Mumbai, Maharashtra, India
Job posted by Thyrocare
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