Customer Care Executive

The Customer Care Executive is responsible for assisting passengers at the airport with check-in, boarding, flight information, baggage, and general queries. The role ensures smooth passenger service and a positive travel experience while maintaining airline and airport standards.

• Key Responsibilities:Greet passengers courteously and provide assistance throughout their airport journey.
• Handle check-in, boarding, and arrival procedures efficiently.
• Assist passengers with special needs (elderly, differently-abled, unaccompanied minors, etc.).
• Provide accurate flight information and handle passenger inquiries.
• Coordinate with airline, security, and baggage teams to ensure seamless operations.
• Handle complaints or issues with professionalism and escalate when necessary.
• Ensure compliance with safety and security regulations.
• Maintain records and reports related to passenger services.
• Skills & Requirements:Excellent communication and interpersonal skills.
• Good command of English and local languages.
• Knowledge of computer systems and airport software (DCS preferred).
• Pleasing personality with a customer-first attitude.
• Ability to work in shifts, including weekends and holidays.
• Minimum Qualification: 10+2 / Graduate (preferably in Aviation, Hospitality, or Travel Management).
• Experience: 0–2 years (freshers may apply).