Customer Service Executive

Position : Customer Service Executive

Job Summary : The Customer Service Executive will be responsible for handling customer queries, resolving complaints, providing loan-related support, and ensuring a seamless customer experience while adhering to company policies and regulatory guidelines.

• Key Roles & ResponsibilitiesHandle customer inquiries through calls, emails, chat, and other communication channels.
• Provide information regarding loan applications, disbursements, EMIs, repayments, foreclosure, and account statements.
• Resolve customer complaints and service requests within defined TATs.
• Coordinate with internal teams for issue resolution and customer support.
• Maintain accurate records of customer interactions in CRM systems.
• Assist customers with loan servicing requests, NOCs, and account-related updates.
• Ensure compliance with RBI regulations, company policies, and data privacy standards.
• Escalate unresolved issues as per the escalation matrix.
• Achieve customer satisfaction, service quality, and productivity targets.
• Support process improvement initiatives and contribute to enhancing customer experience.
• Qualifications & ExperienceGraduate in any discipline.
• 1–3 years of experience in Customer Service, preferably in NBFC, Banking, or Fintech.
• Required SkillsExcellent communication and interpersonal skills.
• Strong problem-solving and customer-handling abilities.
• Basic knowledge of lending products and loan servicing processes.
• Proficiency in MS Office and CRM tools.
• Ability to work in a fast-paced environment and manage multiple tasks.