Desktop Support Engineer

Job Title

L-1 Desktop Engineer

Company

GIBS (IT Solutions)

Location

Khan Market, New Delhi

Job Description

The L-1 Desktop Engineer will provide first-level technical support for desktops, laptops,

and workplace IT infrastructure at GIBS and its client sites. The position requires

troubleshooting user issues, installing hardware/software, and ensuring smooth IT

operations under supervision.

Key Responsibilities

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Respond promptly to end-user desktop support requests, resolving hardware and

software issues.

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Install, configure, and upgrade desktops, laptops, and peripheral devices.

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Assist with basic network troubleshooting, printer setup, and user account

management.

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Document problem resolution and maintain records of service requests.

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Escalate unresolved issues to higher-level support engineers.

Qualifications

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Diploma or a Graduate in IT/Computer Science or equivalent technical field.

0-2 years relevant experience in desktop support or IT helpdesk roles.

Working knowledge of Windows OS, Office applications, and basic networking.

Strong verbal and written communication skills.

Ability to work in a team and adapt to fast-paced environments.

Additional Information

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Full-time position, Mon-Sat.●

Immediate joining preferred