Field Service Manager

Matronix Optotechnik

Okhla Industrial Area, New Delhi

₹20,000 - ₹35,000 monthly

Fixed

20000 - ₹35000

Earning Potential

35,000

Work from Office

Full Time

Min. 5 years

Basic English

Job Details

Interview Details

Job highlights

79 applicants

Benefits include: Travel Allowance (TA), Mobile Allowance, Internet Allowance, Laptop

Job Description

Position Overview:

The Field Service Manager will be responsible for managing the team of service engineers who provide maintenance and support for our products across India. This role involves overseeing the engineers' work, managing their locations and schedules, handling their expenses, and ensuring that our customers receive top-notch service.

Key Responsibilities:

  • Team Management: Lead and manage a team of service engineers, ensuring they are motivated, well-trained, and performing at their best.
  • Scheduling and Coordination: Plan and coordinate the deployment of engineers to various locations, ensuring optimal coverage and efficient use of resources.
  • Expense Management: Monitor and manage the expenses related to the engineers’ travel, accommodations, and other work-related costs.
  • Performance Monitoring: Track and evaluate the performance of engineers, providing feedback and implementing improvements as needed.
  • Customer Service: Ensure that customers receive timely and effective service, addressing any issues or complaints promptly and professionally.
  • Reporting: Maintain records of service activities, engineer performance, and expenses. Provide regular reports to senior management.
  • Compliance: Ensure all service activities comply with company policies and industry regulations.
  • Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance service efficiency and customer satisfaction.

Job role

Work location

Matronix Optotechnik Private Limited, near Crown Plaza Hotel, Pocket A, Okhla Phase I, Okhla Industrial Estate, New Delhi, Delhi, India

Department

Maintenance Services

Role / Category

Service & Repair

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

Education

Graduate

Past role/category experience

Service & Repair, Manufacturing Management, Manufacturing Operations

English level

Basic English

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Matronix Optotechnik

Address

Matronix Optotechnik Private Limited, near Crown Plaza Hotel, Pocket A, Okhla Phase I, Okhla Industrial Estate, New Delhi, Delhi, India

Job posted by Matronix Optotechnik

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