We are looking for a proactive and organized Front Desk Executive to join our team. This role will involve client management, handling inquiries, scheduling appointments, and providing administrative support. The candidate will play a key part in ensuring smooth day-to-day operations of the clinic while also assisting in client outreach and communications. Candidates should have strong communication skills in both English and Hindi, and an interest in mental health services.

Key Responsibilities:

• Client Coordination: Manage client appointments, follow up on inquiries, and handle front desk responsibilities like greeting clients and maintaining schedules.
• Discovery Calls: Conduct initial calls with potential clients to explain our counseling services, processes, and answer basic queries.
• Lead Outreach: Reach out to potential leads from various platforms (e.g., JustDial) to introduce our services and establish client connections.
• Administrative Support: Assist the founders in daily operations, ensuring smooth functioning of the clinic and managing small administrative tasks.
• Project Assistance: Help coordinate workshops, events, and other client-facing activities.
• Reporting & Scheduling: Ensure proper maintenance of records and client schedules, and provide regular updates to the team.

Qualifications:

• Education: Bachelor’s degree (mandatory).
• Language Skills: Fluent in both English and Hindi.
• Preferred: Experience in customer service or administrative roles, preferably within the psychology or mental health sector.

Attributes:

• Proactive, organized, and able to multitask efficiently.
• Strong communication and interpersonal skills.
• Ability to handle client interactions with professionalism and empathy.

You will also work closely with the founder, providing administrative support and assisting in the smooth operation of the clinic. This is an excellent opportunity to grow in the mental health sector and counselling field while developing skills in client engagement, counselling and Psychology.