Telecaller

Job Overview:

We are seeking enthusiastic and skilled telecallers to join our team. As a telecaller, you will be responsible for reaching out to potential clients, providing information about our products or services, and maintaining customer relationships. There are no sales targets associated with this role, allowing you to focus on building positive interactions and enhancing customer satisfaction.

Key Responsibilities:

• Make outbound calls to potential or existing customers.
• Provide information regarding the company’s products/services in a clear and professional manner.
• Answer customer queries and provide appropriate solutions.
• Maintain and update customer records in the CRM system.
• Ensure customer satisfaction by addressing concerns and providing accurate information.
• Assist in follow-up calls to ensure customer satisfaction and continued engagement.
• Maintain a friendly and approachable demeanor on calls.