Telecalling Team Leader

Job Title: Telecalling Team Leader

 Overview

We are seeking an experienced and dynamic Team Leader to manage a large, high-performing sales team. The primary focus of this role is to provide strong leadership, manage the day-to-day operations of a substantial team (50+ employees), and strategically drive sales performance to exceed organizational targets. The ideal candidate is a proven leader with a strong track record in both people management and sales success.

Key Responsibilities

Team Management & Leadership

Direct Management of Large Teams: Take full ownership of managing a team of 50+ sales professionals, ensuring effective communication, motivation, and accountability across all team members.

Performance Coaching: Conduct regular one-on-one coaching sessions, provide constructive feedback, and develop individual performance improvement plans.

Training & Onboarding: Collaborate with the training department to ensure all new team members are effectively onboarded and current employees receive continuous upskilling.

Conflict Resolution: Effectively manage and resolve team conflicts, maintaining a positive and productive work environment.

Resource Allocation: Optimize team resources, manage shift schedules, and ensure adequate coverage to meet operational demands.

Sales Performance & Strategy

Target Achievement: Strategically plan and execute initiatives to consistently meet or exceed monthly, quarterly, and annual sales goals.

Performance Analysis: Monitor key performance indicators (KPIs), analyze sales data, identify trends, and implement corrective actions as needed.

Process Improvement: Identify bottlenecks in the sales process and recommend/implement efficiency improvements to maximize team output.

Reporting: Prepare and present detailed sales performance reports and forecasts to senior management.

Quality Assurance: Ensure the team maintains high standards of customer interaction and adherence to company policies and compliance regulations.

Qualifications & Experience:

Experience: A minimum of 3 years and a maximum of 6 years of demonstrated experience in a Team Leader.

Management Expertise (Essential): Proven, significant experience in managing a large team, specifically 50 or more employees, is mandatory for this role.

Sales Acumen: Strong understanding of sales principles, customer relationship management (CRM) software, and performance metrics.

Educational Background: Bachelor's degree in Business, Management, or a related field preferred.

Leadership Skills: Exceptional leadership, motivational, and interpersonal skills.

 Core Competencies:

Exceptional communication and presentation skills.

Strong analytical and problem-solving abilities.

SALARY IS NOT CONSTRAINTS FOR DESERVING CANDIDATE'S 

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