Customer Relationship Officer

Kotak Mahindra Bank Limited


Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description

811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound





811 Digital – Outbound Officer



DepartmentRetail Liabilities | Digital Banking
LocationMumbai, Thane
Number of PositionsMultiple
Position GradeM1







  • Assisting in resolving customer queries.
  • Contacting potential or existing customers to inform them about a product or service using scripts
  • Answering questions about products or the company
  • Asking questions to understand customer requirements and close sales
  • Providing information to customers.
  • Monitoring sales performance.
  • Closing sales deals.
  • Keeping a record of calls and relevant details.
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Make sales or recommendations for products or services that may better suit customer needs
  • Adhere to all company policies and procedures






  • Graduate with decent English communication.
  • Candidate should have a pleasing personality and should be presentable.
  • Should be dedicated and display integrity.
  • Willingness to learn with an attitude of continuous improvement.
  • Willing to work in rotating shifts




Job role

Work location

Noida, 5031-Noida-Plot no. 7-Sector 125-UPD, 5th Floor, Plot#7 , Sector-125 , Noida, Uttar Pradesh, India


Banking / Insurance / Financial Services

Role / Category

Banking Operations

Employment type

Full Time


Day Shift

Job requirements


Any experience

About company


Kotak Mahindra Bank Limited

Job posted by Kotak Mahindra Bank Limited

This job has expired

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