Branch Operations Manager

Genpact

Noida

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Assistant Manager - Mortgage Origination & Servicing

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of Assistant Manager, Banking We are looking for a Candidate with Operations experience who would be responsible for leading all activities in a process. Candidate will function as a Front-Line Manager who will keep a close tab on the daily performance metrics, drive performance management and drive new ideas for process improvement and streamlining Responsibilities In this role, you will be responsible for • Leading day to day operations and taking care of process metrics • Proactive approach in recognizing emerging trends like potential frauds, accuracy, staffing challenges and fix them • Identify process anomalies and get those fixed • Drive efficiency in teams every year • Ability to communicate efficient with client and the process management on issues related to the subject • Provide Critical VOC / observations or bring up patterns to the business in case of any anomalies • Resource should have ability to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands. • Proven ability to work with customers and efficient communicating anomalies Qualifications we seek in you Minimum qualifications • Any graduate • Relevant experience in banking operations • Experience with Six Sigma tools Preferred qualifications • Excellent Interpersonal skills. • Experience in managing a banking process • Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations • Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job role

Work location

Noida

Department

Banking / Insurance / Financial Services

Role / Category

Banking Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

Genpact

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