Credit Card Operations

Kotak Mahindra Bank Limited

Noida

Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description

CEC Officer - Inbound - Credit Card-Customer Experience Center-Contact Centre Inbound

 

CEC Officer - Inbound – Credit Cards

 

DepartmentCustomer Experience Center
LocationThane/Noida/Bangalore
Reporting RelationshipCEC – Team Leader - Inbound
Position GradeAssistant Manager

 

 

Job Role

 

  • To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction
  • To identify and convert the opportunities for cross selling (banking product) on customer's call
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target)
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process 
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance 

 

Job Description

 

 

  • Graduate
  • Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
  • Excellent communication skills – Verbal & Written
  • Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
  • Flexible to get scattered 8 Week Offs in a month with 9hours shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job role

Work location

Noida, 5031-Noida-Plot no. 7-Sector 125-UPD, 5th Floor, Plot#7 , Sector-125 , Noida, Uttar Pradesh, India

Department

Customer Support

Role / Category

Customer Support - Service Delivery

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

About company

Name

Kotak Mahindra Bank Limited

Job posted by Kotak Mahindra Bank Limited

This job has expired

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