Collection Team Leader

CREDGENICS

Noida

₹30,000 - ₹45,000 monthly*

Fixed

30000 - ₹40000

Average Incentives*

5,000

Earning Potential

45,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 1 year

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

179 applicants

Job Description

Key Responsibilities Urgent Hiring-Team Leader-Collection


  • Managing day to day challenges and solving problems of a team of agents.
  • Plan and manage the Score card metrics and constantly exceed expectations.
  •  Responsible for managing engagement, attrition and ESAT for the team.
  • Prepare schedules for the team and ensure attendance.
  • Conduct meetings regularly to ensure an open communication and devise an action plan to address issue/concerns raised by the team.


Candidate Requirements


  • Should have 2+ yrs. of experience in collections process (Tele calling) & 1+ yr in team handling.
  • Should be a Graduate (Any)
  • Should know throughput calculation like attrition, shrinkage.
  • Should have handled a team of agents.
  • Should handle the team weekly reviews and encourage team to meet organizational goals.
  • Responsible for staff retention within the team.
  • Strong Interpersonal skills


Job role

Work location

Noida, Uttar Pradesh, India

Department

Banking / Insurance / Financial Services

Role / Category

Debt Collections / Recovery

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

Skills

MS Excel, Debt Collection, Dialer management, Collection strategies

English level

Basic English

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Noida, Uttar Pradesh, India

About company

Name

CREDGENICS

Address

Noida, Uttar Pradesh, India

Job posted by CREDGENICS

FAQs about this job

Show all

This job has expired

Follow us on social media


© 2024 Apna | All rights reserved Privacy Policy Terms & Conditions