Customer Care Supervisor

NextBigE

Sector 7, Noida

₹13,000 - ₹18,000 monthly

Fixed

13000 - ₹18000

Earning Potential

18,000

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

87 applicants

Benefits include: Annual Bonus, Health Insurance

Job Description

  • Location: Sector 7, Noida
  • Joining: Immediate
  • Salary (CTC): 15,000-20,000
  • Experience: 2 years at least
  • Specialty: If worked in E-Commerce and B2B It will be beneficial
  • Software Knowledge: EMail, WhatsApp, MS Excel


Company Description

NextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses across various product categories. With a focus on lifestyle, technology, and fashion products, we provide services in production, sourcing fulfillment, and servicing aspects of e-commerce. Additionally, NextBigE runs in-house direct-to-consumer brands that serve customers worldwide.


Role Description

This is a full-time on-site role for a Customer Support Specialist at NextBigE in Noida. The Customer Support Specialist will be responsible for providing customer support, ensuring customer satisfaction, and providing technical support. Daily tasks may include responding to customer inquiries, troubleshooting technical issues, and resolving customer concerns in a timely and professional manner.


Qualifications

  • Customer Support and Technical Support skills
  • Excellent interpersonal and communication skills
  • Strong analytical skills
  • Ability to prioritize and multitask effectively
  • Experience in a customer-facing role
  • Knowledge of e-commerce platforms and processes
  • Experience with CRM software
  • Bachelor's degree in a related field is preferred

Job role

Work location

NextBigE, A Block, Block A, Sector 7, Noida, Uttar Pradesh, India

Department

Sales & BD

Role / Category

Enterprise & B2B Sales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

Skills

Customer service, Customer support, Enquiry management, Customer engagement, Customer relationship management, Customer experience, Escalation management, Customer focus, Sales support, Business development

English level

Good (Intermediate / Advanced) English

Degree/ Specialisation

PGDM in Sales Management/ Sales and Marketing/ Communication Management/ Customer Relationship Management, PG Diploma in Marketing and Sales Management, Master in Business Development, BBA in Sales and Marketing, MBA in Communication Management/ Customer Relationship Management, BBA (Hons.) in Sales and Marketing (Atleast one)

Gender

Any gender

Interview details

Interview mode

In person

Interview address

NextBigE, A Block, Block A, Sector 7, Noida, Uttar Pradesh, India

About company

Name

NextBigE

Address

NextBigE, A Block, Block A, Sector 7, Noida, Uttar Pradesh, India

Job posted by NextBigE

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