Operations Lead



Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Order Management - Process Developer

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of OM-PD

Responsibilities • Administration of customer Quotations & Contract , I,e change , modify , create , coordinate for closure • Sales Order Processing ie - create sale order as per requirement of the process like packed goods, bulk order , FOC , express sales Oder handling • Create Sales Order with Letter of Credit (L/C) • Monitor orders - like rejections , modify , resolve block orders • Sales Order support - Complaint handling , create consignment billing , return , pick up as per the process • Customer Support - Daily supervising the assigned orders and exceptions validations • Support Payment Collection

Qualifications/Experience we seek in you • years of relevant experience in order management • SAP ERP experience • Proficiency on Excel (Formulas, Filters, Lookups, Pivot etc.,) • Customer Focus, Listening, Attention to Detail, Data Entry, documentation, Multi-tasking abilities required

Minimum qualifications • B.Com Graduate

Preferred Qualifications • Preferred - Bachelor/Master of Commerce or Business Administration

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job role

Work location




Role / Category

Dispatch Management

Employment type

Full Time


Day Shift

Job requirements


Min. 1 year

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