Order to Cash Operations Specialist

Order to Cash Operations Specialist

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Specialist
Qualifications:BCom/MCom
Years of Experience:8 to 12 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? 1. The person will assist the OTC Team Lead in meeting the daily productivity and accuracy targets and other deliverables as assigned. 2. May be assigned complex activities depending upon business requirementsYou will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. 3. Credit Management & Assessment 4. Collections Operations 5. Accounts Receivable Ledger Maintenance & Month End Activities 6. Billing Processing 6. Government Customer (USA) Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? 1. At least 8-12 years related working experience; with 3 year supervisory experience; 2. Written and spoken ability to communicate in English for Accenture interaction 3. Must be a good team player and Lead 4. Responsibility and accuracy in the completion of received tasks 5. Ability to solve urgent matters and work under pressure 6. In this role, you need to analyze and solve moderately complex problems 7. You are required to create new solutions, leveraging and, where needed, adapting existing methods and procedures 8. You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change 9. Your primary upward interactions are with your direct supervisor 10. You may interact with peers and/or management levels at a client and/or within Accenture 11. You will be provided with guidance when determining methods and procedures on new assignments 12. The decisions that are made by you will often impact your team 13. You would be an individual contributor and/or oversee a small work effort and/or team • Experience in Order to Cash domain, preferably for Manufacturing business • Proven experience of leading operations teams • Detail oriented and able to handle multiple tasks or projects simultaneously. • Should have sound knowledge of OTC processes like Collection, Billing, Account Receivable Reconciliations, Month End Activities, Cash Application. • Proven experience in managing clients • Strong verbal and written communication skills • Proficient in driving process transformation actions • Proficient at problem solving and analyzing data
Roles and Responsibilities: In this role, you are required to fulfil below responsibilities: - • Interaction with key stakeholders regarding collection and Government Customer • Reconciliation of Customer statements • Research invoices, collection, pricing and cash application issues • Follow company and department policies and procedures • Accurate filing to ensure compliance of routine testing and audits • Support team involvement and attend routine team meetings • Review and posting of correction journals (if needed) • Ensuring compliance on various process requirements, policies, and regulations by enforcing adherence to standard operating procedures and defined controls. • Ability to comprehend basic statistics and terms involved in the day-to-day business and using the same during process discussions. • Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients • Analyze transactions, understand, explain variances, and proactively identify potential problems and recommend solutions. • Ensure that the SLAs and Operations metrics are met • Guide, support, and work with other team leaders & team members • Mentor team members • Prepare review reports for clients and internal management • Manage governance and escalation with client stakeholders. • Share feedbacks and execute performance management actions • Execution of backup planning for all service delivery actions • Facilitate quality checks for the work performed by the team members • Participation in performance review/governance discussions with client • Managing mid size teams (15-20 FTEs) • Daily production plan • Solve team queries and customer queries • Prepare report and analysis for management purpose • Ensure process improvement and flexibility during the month/Qtr/Year end closing. • Provide expertise to use of collection strategy as per business goals. • Ensure all tracker are up to date on daily basis.