Technical Support Manager

Ernst & Young LLP ( EY India )


Not disclosed

Work from Office

Full Time

Min. 3 years

Job Details

Job Description

Risk Transformation - Senior - Enterprise Resilience

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

JOB DESCRIPTION--Senior –Risk Transformation-EGRC- Enterprise Resilience

Job Summary

The Enterprise Resilience solution helps you transform your business to reshape it for the future while sustaining operations and maintaining trust. You help navigate disruption with agility to reduce risk, stay competitive in the market and help generate long-term value.

As Enterprise Resilience Manager, you’ll contribute technically to Enterprise Risk client engagements and internal projects related to technology, people, premises, processes, data and third parties to deliver services consistently. You’ll also identify potential business opportunities for EY within existing engagements, and escalate these as appropriate. Similarly, you’ll anticipate and identify risks within engagements and share any issues with the team.

Client responsibilities

  • Proven ability to work as a team lead within Enterprise Resilience projects
  • Right attitude towards teaming, ownership, and knowledge sharing
  • Work back with the project team to maintain transparency in communication, highlight risks and share mitigation plan
  • Ability to visualise and propose solutions to customers based on the requirements shared
  • Help prepare reports and schedules that will be delivered to clients and other parties
  • Develop and maintain productive working relationships with client personnel
  • Planning and monitoring of the project deliverables for the team
  • Mentor the project team in executing the project deliverables
  • Regular status reporting to the project manager and onsite coordinators
  • Demonstrate flexibility to travel to the customer locations / other EY offices, on need basis
  • Good documentation and communication skills

People responsibilities

  • Conduct performance reviews and contribute to performance feedback for the team
  • Foster teamwork, quality culture and lead by example.
  • Understand and follow workplace policies and procedures
  • Train and mentor the project resources and team members

Mandatory skills requirements

  • 3-6 years of experience in the field of Enterprise Resilience, business continuity and disaster recovery
  • Knowledge of Operational Resilience, Business Continuity, Disaster Recovery programs, Cyber Resilience, Third Party Management, integrated testing programs (e.g., technology, business, vendor resilience testing) including the alignment of critical business services to technology assets and vendors, or resilience risk and reporting / scorecards.
  • Experience in conducting Enterprise Resilience assessments and safeguarding business continuity through effective crisis response planning
  • Experience in working with Enterprise Resilience standards/frameworks (such as ISO22301) to identify, analyse, mitigate, monitor and communicate risks related to business continuity, disaster recovery, crisis management, criticality assessment, single point of failure, third party resilience, communication and escalation, etc.
  • Draft assessment reports including findings, associated risks, and recommendations related to Enterprise Resilience
  • Develop Key Risk Indicators (KRIs), Key Performance Indicators KPIs and creating dashboards (in MS Excel, PowerBI, Tableau, etc.) for continuous monitoring of Enterprise Resilience risks
  • Develop Enterprise Resilience policies, standards, and procedures
  • Experience in Resiliency tools such as ServiceNow, IBM, VEEAM, Fusion etc.
  • Well versed with the security concepts and should be able to drive discussions for Enterprise Resilience with clients

Preferred skills

  • Experience in conducting awareness training and workshops on Enterprise Resilience
  • Demonstrated track record with a consulting organization and/or a blue-chip organization
  • Demonstrated experience in delivery of engagements and client management
  • B.E/B.Tech (Electronics, Electronics & Telecommunications, Comp. Science)/MBA/M.Sc. having experience with other Big3 or panelled IT/ ITeS companies.

Certifications (Preferred)

  • Relevant professional certifications such as ISO22301, CBCP, EDRP, CBCI, etc.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job role

Work location

Noida, UP, IN, 201301 +5 more…


Risk Management & Compliance

Role / Category

Risk Management - Operations / Strategy

Employment type

Full Time


Day Shift

Job requirements


Min. 3 years

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Ernst & Young LLP ( EY India )

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