Noida

Senior engineer<h4 class="job-summary">Job Summary</h4><ul class="kenexa-jobs-row"><li class="kenexa-inline-field jobs-location">Location: Noida </li><li class="kenexa-inline-field jobs-designation">Project role: Senior engineer </li><li class="kenexa-inline-field jobs-qualification">Qualification: B-Tech </li><li class="kenexa-inline-field jobs-experience">Experience: 2.5-5 Years </li><li class="kenexa-inline-field jobs-skills">Skills: Network Data </li><li class="kenexa-inline-field jobs-positions">No. of positions: 1 </li></ul><div class="jobs-description mt-4"><h4>Job description:</h4> Job Description Network SDWAN HelpDeskResponsibilities Include but not limited to: 	Working with LAN/WAN/SDWAN technologies. 	Support network solution installations at agent/remote office. 	Actively working call queue supporting/assisting onsite install techs technical and procedural questions. 	Actively working call queue supporting/assisting agent and agent staff questions regarding installation or issues at office. 	Provide end-of-day reporting for sites completing installation and any issues identified. 	Troubleshooting issues with onsite tech and technical team when problems arise. 	Provide feedback for improvement to processes. 	Identify negative trends impacting installation process and work with technical team to correct.Skill Set Desired: 	Experience desired in a call center like environment. 	Theoretical understanding of LAN/WAN/SDWAN technologies. 	Knowledge of TCP/IP, Ethernet, Network Addressing and LAN technologies. 	Possess exceptional technical aptitude and effective written and verbal communications skills. 	Understanding of facility concepts such as cabling (copper and fiber), power, PoE and cooling. 	Knowledge in SDWAN technologies specifically Viptela, VeloCloud, HP SilverPeak. 	Knowledge/Understanding in Zero-Touch Provisioning (ZTP) technologies 	Knowledge of routing and switching technologies. 	Current experience in which high levels of initiative, judgment, and tact have been 	demonstrated.<ul><li>To provide support for on call escalations and doing root cause analysis of given issue </li><li>To independently resolve tickets within agreed SLA of ticket volume and time </li><li>To adhere to quality standards, regulatory requirements and company policies </li><li>Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts </li><li>To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases</li></ul></div>

Noida


Work location

IT & Information Security

Department

IT Security

Role / Category

Full Time

Employment type

Day Shift

Shift

Min. 2 years

Experience

HCL Technologies

Name

Senior Engineer

<div>Senior engineer<h4 class="job-summary">Job Summary</h4><ul class="kenexa-jobs-row"><li class="kenexa-inline-field jobs-location">Location: Noida </li><li class="kenexa-inline-field jobs-designation">Project role: Senior engineer </li><li class="kenexa-inline-field jobs-qualification">Qualification: B-Tech </li><li class="kenexa-inline-field jobs-experience">Experience: 2.5-5 Years </li><li class="kenexa-inline-field jobs-skills">Skills: Network Data </li><li class="kenexa-inline-field jobs-positions">No. of positions: 1 </li></ul><div class="jobs-description mt-4"><h4>Job description:</h4> Job Description Network SDWAN HelpDeskResponsibilities Include but not limited to: 	Working with LAN/WAN/SDWAN technologies. 	Support network solution installations at agent/remote office. 	Actively working call queue supporting/assisting onsite install techs technical and procedural questions. 	Actively working call queue supporting/assisting agent and agent staff questions regarding installation or issues at office. 	Provide end-of-day reporting for sites completing installation and any issues identified. 	Troubleshooting issues with onsite tech and technical team when problems arise. 	Provide feedback for improvement to processes. 	Identify negative trends impacting installation process and work with technical team to correct.Skill Set Desired: 	Experience desired in a call center like environment. 	Theoretical understanding of LAN/WAN/SDWAN technologies. 	Knowledge of TCP/IP, Ethernet, Network Addressing and LAN technologies. 	Possess exceptional technical aptitude and effective written and verbal communications skills. 	Understanding of facility concepts such as cabling (copper and fiber), power, PoE and cooling. 	Knowledge in SDWAN technologies specifically Viptela, VeloCloud, HP SilverPeak. 	Knowledge/Understanding in Zero-Touch Provisioning (ZTP) technologies 	Knowledge of routing and switching technologies. 	Current experience in which high levels of initiative, judgment, and tact have been 	demonstrated.<ul><li>To provide support for on call escalations and doing root cause analysis of given issue </li><li>To independently resolve tickets within agreed SLA of ticket volume and time </li><li>To adhere to quality standards, regulatory requirements and company policies </li><li>Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts </li><li>To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases</li></ul></div></div>

HCL Technologies is aggressively hiring for the job profile of Senior Engineer at undefined in null locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Senior Engineer in HCL Technologies in undefined?
 
 Ans. You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Senior Engineer in HCL Technologies in undefined?
 
 Ans. The candidate should have completed undefined degree and people who have 2 to 5 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-undefined>jobs in undefined</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have undefined skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Both Male and Female candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-undefined"}>work from home jobs in undefined</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/vDj64hAyqVb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is .
 
		For more details, download apna app and find <a href="/jobs/full_time-jobs-in-undefined">Full Time jobs in undefined</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

India

Senior engineer<h4 class="job-summary">Job Summary</h4><ul class="kenexa-jobs-row"><li class="kenexa-inline-field jobs-location">Location: Noida </li><li class="kenexa-inline-field jobs-designation">Project role: Senior engineer </li><li class="kenexa-inline-field jobs-qualification">Qualification: B-Tech </li><li class="kenexa-inline-field jobs-experience">Experience: 2.5-5 Years </li><li class="kenexa-inline-field jobs-skills">Skills: Network Data </li><li class="kenexa-inline-field jobs-positions">No. of positions: 1 </li></ul><div class="jobs-description mt-4"><h4>Job description:</h4> Job Description Network SDWAN HelpDeskResponsibilities Include but not limited to: Working with LAN/WAN/SDWAN technologies. Support network solution installations at agent/remote office. Actively working call queue supporting/assisting onsite install techs technical and procedural questions. Actively working call queue supporting/assisting agent and agent staff questions regarding installation or issues at office. Provide end-of-day reporting for sites completing installation and any issues identified. Troubleshooting issues with onsite tech and technical team when problems arise. Provide feedback for improvement to processes. Identify negative trends impacting installation process and work with technical team to correct.Skill Set Desired: Experience desired in a call center like environment. Theoretical understanding of LAN/WAN/SDWAN technologies. Knowledge of TCP/IP, Ethernet, Network Addressing and LAN technologies. Possess exceptional technical aptitude and effective written and verbal communications skills. Understanding of facility concepts such as cabling (copper and fiber), power, PoE and cooling. Knowledge in SDWAN technologies specifically Viptela, VeloCloud, HP SilverPeak. Knowledge/Understanding in Zero-Touch Provisioning (ZTP) technologies Knowledge of routing and switching technologies. Current experience in which high levels of initiative, judgment, and tact have been demonstrated.<ul><li>To provide support for on call escalations and doing root cause analysis of given issue </li><li>To independently resolve tickets within agreed SLA of ticket volume and time </li><li>To adhere to quality standards, regulatory requirements and company policies </li><li>Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts </li><li>To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases</li></ul></div>


More about this Senior Engineer job


HCL Technologies is aggressively hiring for the job profile of Senior Engineer at undefined in null locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Senior Engineer in HCL Technologies in undefined?
 
 Ans. You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Senior Engineer in HCL Technologies in undefined?
 
 Ans. The candidate should have completed undefined degree and people who have 2 to 5 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-undefined>jobs in undefined</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have undefined skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Both Male and Female candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-undefined"}>work from home jobs in undefined</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/vDj64hAyqVb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is .
 
For more details, download apna app and find <a href="/jobs/full_time-jobs-in-undefined">Full Time jobs in undefined</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!