CRM Technical Consultant



Not disclosed

Work from Office

Full Time

Min. 8 years

Job Details

Job Description

Senior Manager


 We are seeking a talented and motivated Solution Consultant to join our dynamic team within the insurance industry. As a Solution Consultant, you will play a crucial role in understanding our clients' business needs and leveraging our suite of services, products, and solutions to provide tailored solutions. You will collaborate closely with our sales, account management, digital solutions, operations & transitions, and analytics teams to build seamless narrative to outlays EXL response to client business problems


 Lead as a solution architect, the end-to-end RFP/ RFI process in the Insurance Vertical (Life, Annuities and Retirements)

  • Thoroughly analyze artifacts shared by the clients and account manager / sales team to identify and understand their specific requirements. Translate client needs into comprehensive solution proposals that align with our products and services. Build, assess and summarize any and all data created as part of the business problem understanding to develop key actionable insights and build a benefit case as needed
  • Lead the end-to-end solution presentation and other collateral development as part of the RFx management process in the Insurance Vertical (Life, Annuities and Retirements). Build the narrative of what the solution should entail, integrating multiple EXL capabilities to present a simplified storyline highlighting client’s business problem and key outcomes.
  • Support Go-to-Market in the Insurance domain; Scan the industry value chain, identify Business Development opportunities across the value chain, build solutions framework (including digital automated solutions) to address these opportunities.
  • Building reactive capability to improve existing solutions for clients
  • Manage, Mentor, Performance Manage the team & Develop Talent
  • Client meetings/presentations (Orals, Prospecting, Demonstration of POC solutions)
  • Maintain a deep understanding of various Life, Annuities and Retirement products and their operational nuances through secondary research and conversation with industry experts, clients, and subject matter experts.
  • Deliver compelling and persuasive presentations to clients, showcasing the value and benefits of our solutions. Tailor presentations to the audience's needs and concerns.
  • Create structured and comprehensive documentation of solution documents, RFx responses, case study preparation and demos that are easy to access and understand
  • Leading due diligence exercise, if required.



  • 8-10 years or experience (in Insurance BPM preferably in Life, Annuities, Pensions and Retirements) in at least 3 of the following areas:
    1. Data management analytics
    2. Strategic consulting
    3. Digital transformation
    4. Solution design
    5. Pre-sales and bid management
    6. Account Management
    7. Opportunity assessment



  • Bachelor’s degree in business, Mathematics, Insurance, Computer Science, or related field. Master's degree is a plus.
  • MBA (full-time) from a Tier 2 or better institute (preferred)



  • Ability to create compelling solution constructs and commercial models with the right win themes
  • Deep understanding of Insurance value chain and business processes with exposure to commercial modelling
  • Strong business writing skills
  • Analytical mindset with the ability to orchestrate appropriate end-to-end solutions
  • Co-ordination and program management skills to interface with various internal stakeholders
  • Excellent communication and interpersonal skills.
  • Strong presentation and negotiation abilities.
  • Proven record of publishing industry specific POV’s through thorough research
  • Ability to work under pressure and meet stringent timelines
  • Highly proficient in MS Excel, MS PowerPoint, MS Word
  • Willingness to travel for client meetings and presentations


TARGET FIRMS: Big 4, Big 3, IT/ITeS, InsurTechs, Other Consulting


  • Understanding of products within Life, Annuities, Retirement, Group Insurance and Voluntary Benefits space
  • Relevant certifications such as LOMA, CPCU, or CIP are a plus.
  • Deep understanding of insurance processes, products, and industry trends.
  • Familiarity with insurance software, CRM systems, and integration methodologies.

LOCATION: Offshore (India)

Job role

Work location



Banking / Insurance / Financial Services

Role / Category

Banking Operations

Employment type

Full Time


Day Shift

Job requirements


Min. 8 years

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Job posted by EXL SERVICES

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