Job description:

Roles & Responsibilities: Monitoring and troubleshooting of LAN / W- Good knowledge on DHCP / DNS and other networking protocols. Monitor, troubleshoot, and escalate production problems affecting network infrastructure Hands on experience on network monitoring tools like ITSM Remedy is desirable Co-ordinating with Carriers and working on troubleshooting on WAN links. Escalating issues at carrier end and driving issues till resolution Troubleshoot and resolve telco issues resolution to be driven by engineer Troubleshoot, and escalate production problems affecting network infrastructure Troubleshooting IPSEC,NAT,PAT,GRERequired Skills Good Communication skill required Advanced understanding in configuring and troubleshooting Routing protocols like RIP, EIGRP, OSPF, ISIS and BGP Knowledge of QOS and multicasting required Should have experience in troubleshooting complex network issues Experience in troubleshooting LAN technologies like VTP , STP Understanding of Gateway redundancy protocols like HSRP, VRRP, GLBP Complete Understating of Small scale routers and switches such as 2800 , 2900, 3750 , 3900, ASR, ISR Should have understanding of GRE, IPsec, site to site VPN, DMVPN Understanding of VSS. Understanding and troubleshooting LAN wireless issues, WLC, IOS upgrade on routers and switches Understanding and troubleshooting MPLS, Frame Relay Hands on experience on network monitoring tools like ITSM Remedy etc Hands on experience in Circuit testing required Should have Hardware knowledge on devices like 7600,6500,Nexus Series, 3750 etc... Ready to work in 24 7 environment.Education & Experience: Btech/Mtech qualified (favourable - IT, Computer Science, Electrical Engineering). CCNA Routing & Switching (mandatory) 4 9 years of experience in a technical network engineering role

• To ensure that callsor chats are addressed within agreed SLAs
• To resolve escalations in a timely manner adhering to the process and quality compliance
• To maintain attendance, leave reports , breaks and shift rosters
• To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
• To perform adhoc analyses, SIP activities and infrastructure management
• To ensure postive customer satisfaction and feedback